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The prior team had failed miserably by jumping right in and following the staff scientists through their day's activities with a stopwatch and notepad — they immediately lost the trust and engagement of the staff. This effort can then be delegated or outsourced to others, and the team's activity can focus on decision criteria and a weighting scale to support decision-making (e.g., of a product to develop or a competitor to acquire). Recognizing that knowledge work is also the reservoir for the undocumented knowledge" within your business, a few additional tips may be useful when documenting decision processes: Identify cases to automatize common decisions through documentation in order to speed the common workflows. If we were to rely on AI for a decision, it undermines the team's commitment to an action by eliminating the intimacy around the final decision and ownership of the chosen direction."